Data Privacy Policy

ROKK Global Services LLC ("we", "us", "our"), operating the Fulus.ae website (the "Website"), is committed to protecting the privacy of our users. This Data Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Website. By accessing or using Fulus.ae, you agree to the terms of this Privacy Policy.

ROKK Global Services LLC is registered in Shams-Sharjah, UAE. Fulus.ae is a financial portal for banking products in Dubai, UAE. We are not mortgage brokers; instead, we facilitate connections between users and our registered Mortgage Broker partners for mortgage enquiries.

We may collect various types of information from and about users of our Website, including:

• Personal Identification Information: Name, email address, phone number, date of birth, nationality, and other contact details you provide when registering, making an enquiry, or contacting us.
• Financial Information: Details related to your financial situation, such as income, existing loans, and other relevant data necessary for processing financial product enquiries. This information is collected with your explicit consent.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
• Usage Data: Information about how you use our Website, products, and services, including navigation paths, pages viewed, and duration of visits.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your identity and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you apply for our products or services, create an account on our Website, subscribe to our service or publications, request marketing to be sent to you, enter a competition, promotion, or survey, or give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers (e.g., Google Analytics), providers of technical, payment, and delivery services, and data brokers or aggregators.

We use your personal information for the following purposes:

• To Provide Services: To operate and maintain our Website, process your enquiries for financial products, and connect you with our registered Mortgage Broker partners.
• To Improve Our Website: To understand how users interact with our Website and to enhance its functionality and user experience.
• For Communication: To send you updates, newsletters, marketing materials (with your consent), and respond to your queries.
• For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of our users.
• For Security: To detect and prevent fraud, abuse, and other harmful activities on our Website.

We may share your personal information with the following parties:

• Mortgage Broker Partners: When you submit an enquiry for a financial product, we will share your relevant personal and financial information with our registered Mortgage Broker partners to facilitate the processing of your enquiry.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, marketing, and customer support.
• Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure socket layer technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Erasure: The right to request deletion of your personal information.
• Objection: The right to object to the processing of your personal information.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to request the transfer of your personal information to another party.
• Withdraw Consent: The right to withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at info@fulus.ae.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy available in our Terms page.

We may update this Data Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact us at info@fulus.ae.